No law requires consumers to provide personal information over the phone to a debt collector. Some collectors falsely claim that they need your information to update their databases. If you receive a call from someone claiming to be a collector, keep your personal information to yourself and ask for the name of the caller or the company. If the caller refuses to answer, you should likewise refuse to share your information.
If you begin receiving phone calls from a collections agency asking for your social security number, address or bank account information, contact a collection agency lawyer for assistance.